IT Support
Here whenever you need us.
- Reactive Support: ‘Whether IT issues are small or large; they stop you from doing you work. Whether it be a user being unable to print, forgotten passwords or a full-scale cyber attack on your company’s data; we always respond within half an hour!’
- Proactive Support: We aren’t just reactive; we are proactive. By running daily checks and backups; we can see if your server is faulty before any problems persist and cause downtime. We can save the day without you even knowing about it!
Choose a plan that
fits your business needs
Basic
- IT Support by telephone & email
- PC, Mac, Android, iOS Support
- Full Site Audit & Detailed Document Set
- Managed Licensing, Software & Warranty Renewals
Ultimate
- IT Support by telephone & email
- PC, Mac, Android, iOS Support
- Full Site Audit & Detailed Document Set
- Managed Licensing, Software & Warranty Renewals
- Scheduled Onsite Engineer Visit
- Onsite Network Optimisation
- Dedicated Onsite Engineer
- Dedicated Account Manager
Premium
- IT Support by telephone & email
- PC, Mac, Android, iOS Support
- Full Site Audit & Detailed Document Set
- Managed Licensing, Software & Warranty Renewals
Features
Telephone Support
You and your staff have direct access to our friendly local technical experts via our telephone helpline or our online support service.
Proactive Maintenance
Our system will run regular housekeeping tasks and activities on your computers to ensure they are always in tip-top condition. We’ll defragment the disk, check it for errors, remove temporary files and give your computer a general spring clean each and every month.
On-Site Visits
In the unlikely event we can’t fix your system remotely we will arrange for one of our locally based engineers to attend your site at your convenience.
Security Maintenance
We make sure that your anti-virus software and Spyware protection is kept up to date, ensuring they will keep your computer secure and free from danger. One of the major causes of virus attacks is installed but poorly maintained anti-virus software.
Remote Support Service
Within minutes or even seconds of your call our technicians can view and operate any of your computers or servers from our control centre, saving you time and money. It is totally secure and means that we can fix most of your computer problems instantly without you having to wait for a technician to visit.
Fully Managed Backup System
We can provide a range of high security; fast restore back-up solutions including a fully managed back-up service for total peace of mind.
Help and Advice
We’re not just here to keep your computer systems running smoothly. We know lots about computers and how to use them to the full, and we’re happy to share this knowledge with our clients. We will be delighted to offer you as much advice and guidance as you need on getting the most from technology.
