Without a doubt, we wish we had switched to ADWConnect sooner!
We had honestly underestimated the difference in telephony providers and what a dramatic change it can make to your business.
We had wrongly assumed that the ‘safe’ choices were limited to the large corporations which dominate the market. From the outset, the sympathetic audit of our requirements (as opposed to repellent hard sales tactics) followed by exceptional customer support and truly impressive proactive aftercare, ADWConnect already surpassed my expectations.
Now that we are live, I can’t believe we did not switch sooner.
Everything we do is more efficient as a result. Our internal operations have all benefited and these upgrades have inspired others changes that having the right telephony support can now afford.
As we expand, ADWConnect can cater to our growing needs and their other services mean we can rely on them for a holistic resolution.
In addition to new hardware (desk phones etc) hosted VoIP telephony system and office mobiles, we also have our IT support with ADWConnect (including regular IT audit/health checks)
We came to ADWConnect for their affordable solutions, and we will stay with them for their reliability and integrity.
More than full marks to the ADWConnect Team. They are hands-down one of the best companies I have the pleasure of working with.
From the start the sales rep was straightforward, honest and consistent in all his dealings with me, while we worked out the best solution to my organisation’s telephony requirements.
Every single staff member I spoke to at ADW were friendly and helpful.
Once we got on to the business of setting it up, their technical expertise was second to none. It was absolutely seamless – there were some issues caused by the company we were moving away from – but the tech team dealt with anything that cropped up very quickly and efficiently.
It’s so reassuring to finally be “held” by a safe pair of hands.
I fully trust ADWConnect to work in my organisation’s best interest. We have not had the need to contact the support team so far as everything is running smoothly but if we did, I just know they would be as quick and efficient as the rest of their team.
ADWConnect are a breath of fresh air and I thank them every day that we are up and running with a fantastic product which does exactly what it is meant to do, without any issues.
If I know that anyone is looking to switch providers or set up as new, I would not hesitate to recommend ADWConnect to them.
Thanks again – a truly fantastic and outstanding team.
ADWConnect helped us elevate our business from a Landline system into a cloud-based VoIP solution that has enabled us to operate more efficiently, whilst providing a much stronger internet service. Benjamin from the IT Support team has always made himself available to us at times of need.
Benjamin from ADWConnect has provided us with a high quality service for all 9 restaurants over the last 3 years. As well as running our IT, ADWConnect also handles all our telecommunications and broadband services and he has always made himself and his team available at the times we needed them.
The competitive rate structure, service quality and overall expertise were the primary factors influencing our decision to change providers. ADWConnect have enabled us to work more efficiently on our day-to-day work within our company.
ADWConnect have not only bettered our customer support and overall service; but have significantly improved the efficiency of our office by linking our phones with our CRM client database; enabling click-to-dial as well as knowing who exactly is calling before picking up the phone.
ADWConnect have been our telecommunications provider since 2014. Over the course of two full contract spells they have been consistent in making sure our ship stays afloat in regards to anything technical! They are proactive in their service and never hard to reach. We would highly recommend!
ADWConnect helped stabilise our telecommunications by not only saving us money on our existing deal, but improving the overall standard of our customer support. I would certainly recommend!
ADWConnect has always been quick and efficient with sorting any IT issues we have had, they have also created new systems to ensure future issues do not occur. They also provide us with the latest telecommunications technology. We have greatly benefited by having ADWConnect as part of the team. Their polite and patient manner has created a great business relationship with us and we look forward to continue working together in the future.
ADWConnect deal with our telecommunications and IT. Their quick response time and knowledge of the latest technology facilitates the efficiency of our business.
We have been using ADWConnect as our phones and IT support provider for a number of years now and have always found them to be responsive and very helpful in times of need. With the ever increasing threat of IT attack it is essential to have a company that can respond quickly and resolve problems without too much disruption, and ADWConnect fit the bill.